Shipping Policy

The cart and checkout pages are available so you can review items and addresses. Checkout destinations are those for which a shipping method is shown for that order. Worldwide rates below apply to eligible catalog orders. Some radio products cannot ship to every destination. A shipping method appears only when that destination is allowed for the item. When you accept a quote, the quote states origin, method, Incoterms, and charge.

Paid catalog hardware ships from China unless a quotation states another origin. Worldwide shipping on eligible catalog orders is USD 15 per order, or complimentary when the merchandise subtotal is USD 79 or more before shipping and before coupon discount, or when checkout applies a free-shipping coupon. Checkout shows the rate that applies to that order.

We ship paid catalog orders within 5 business days after we receive your complete order and your payment is authorized, unless the product page or checkout shows a different time for your item. A business day is Monday to Friday, excluding public holidays in mainland China. We treat an order as shipped when we hand it to the carrier. Core kits are inspected before they ship, and that time is included in the period above.

If one order contains items with different shipping times, we ship the whole order together when the last item is ready, so the order ships within the longest time shown for any item in it. If you would like the faster items sent first, email [email protected] with your order number; a separate shipment may carry its own shipping charge, and we tell you the amount before we send anything.

Tracking is provided when the carrier issues a number. We do not name one carrier for every order. Delivery time depends on the carrier, customs, and destination, and any delivery estimate is not a guarantee.

Duties and import taxes included. International catalog orders ship duties paid (DDP): we arrange carriage to the destination shown at checkout and pay import duties and import VAT through the carrier, so you have nothing extra to pay at delivery. If a carrier still asks you for an import duty, import VAT, or customs fee on a catalog order, email [email protected] with your order number before paying. If you have already paid, send the carrier’s receipt within 30 days of delivery and we will reimburse that charge. A signed quotation’s Incoterms control if they differ. Tracking status alone does not prove delivery.

Estimates are not guarantees. If we learn that we cannot ship your order by the time stated for it (or, if no time is stated, within 30 days), we will email you before that time. The email will give a new ship date or say that we cannot give one. You may then agree to the delay or cancel the unshipped part of your order for a refund. If you do not answer, we will not treat your silence as agreement. We will cancel the unshipped part and refund what you paid for it. To cancel, reply to the notice or email [email protected]. We start the refund within 5 business days and in any case within the time the law requires. The time your payment provider or bank takes to post the credit is outside our control. A signed B2B schedule or quotation may state different delivery terms for that job.

You are responsible for a complete, legal shipping name and address. Tell us about loss or damage within 7 days of the delivery scan (or the expected delivery date if there is no scan) at [email protected] with photos and the tracking number. That notice starts our review; it does not replace rights you cannot waive.