FAQ

Add a catalog SKU to the cart and continue to checkout. For custom, volume, or destination-restricted radio work use B2B / RFQ or the contact form with topic [RFQ]. Include quantity, destination, and SKU.

Eligible catalog orders ship worldwide at USD 15, or complimentary when the merchandise subtotal is USD 79 or more before shipping and before coupon discount, or when checkout applies a free-shipping coupon. Checkout shows the rate that applies to that order. We do not publish a promised number of transit days. Import duties and import VAT are included: catalog orders ship duties paid (DDP), so there is nothing extra to pay at delivery. Quote jobs follow the quotation.

Checkout is processed by Stripe. Use only the methods shown on that checkout page. If a method does not appear, it is not available for that order. Do not send payment details by email. See the Billing page.

For store orders, use Track an order with your order number and checkout email. Shipment tracking is shown there and in the shipping notification email when tracking details have been recorded. RFQ jobs are tracked by email, not the guest tracker.

WooCommerce sends the shipping notification when we record a shipment in its Fulfillments system and notify you. The email includes the recorded carrier and tracking details. A completed-order email relates to the WooCommerce order status; it is separate from a shipping notification and does not, by itself, confirm shipment. If a message is missing, write [email protected] with the order number.

30 days after delivery for unused, unpowered, unmodified catalog hardware in the original ESD-safe packaging, with an RMA first. Do not ship until we send a destination. Change-of-mind returns refund merchandise, not the outbound shipping charge, unless we made an error. Custom and programmed goods follow the quote. See the Return/Refund Policy.

We process refund and RMA emails within 5 business days of receiving them (Asia/Shanghai weekdays). If no return shipment is required, we initiate the refund in that period. If the goods must come back, we initiate the refund within 5 business days after inspection. Bank or network posting time is outside our control.

For paid Kymopsis-branded catalog hardware, 90 days against manufacturing defects from delivery, excluding ESD, reverse polarity, overvoltage, and unauthorized modification. Remedy is repair, replacement, or refund. Custom work follows the quote or SOW. Statutory rights still apply.

No. An evaluation-kit or development-kit name is not FCC or CE certification, and it is not a sitewide exemption under 47 CFR §2.803. If a product is certified, that product page says so.

ValueOpus LLC (Wyoming, USA) d/b/a Kymopsis. Email [email protected]. Support hours: Asia/Shanghai, weekdays 09:00–18:00. We do not publish a telephone number.

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