Return/Refund Policy

Our 30-day return option for unused catalog hardware is a voluntary benefit that we give in addition to your mandatory rights. Its conditions and the list of items we do not take back for change of mind do not limit any right you have by law to withdraw from a distance purchase, or to a remedy for faulty, damaged, or misdescribed goods. If a shorter or differently timed legal deadline applies to a refund, that deadline takes precedence over the processing times on this page.

To request our 30-day return, email [email protected] with subject [ORDER], your order or quote number, SKU/version, reason, and photos. Wait for an RMA number and a shipping address before you send a parcel, so that it reaches us. We do not publish a returns street, and we do not use the public mailing address as a warehouse. Unauthorized parcels may be refused. This RMA step applies to our voluntary return and to warranty claims. It is not a condition for giving a statutory withdrawal notice: see “Withdrawal rights for consumers in the EU, EEA and UK” below.

For a paid, standard catalog unit (not custom/NRE), you may request an RMA within 30 days of delivery if the goods are unused, unpowered, unmodified, and in the original ESD-safe packaging with all accessories. After inspection, we refund the merchandise price by the original method. Outbound Worldwide shipping of USD 15 is not refunded on a change-of-mind return unless we made an error. Complimentary shipping (USD 79 merchandise or a free-shipping coupon) has no outbound shipping charge to refund. Return freight is prepaid by you unless the item is wrong, dead-on-arrival, or we made an error.

• Soldered, programmed, enclosure-modified, or powered boards except for a verified defect.
• Custom, NRE, programmed-to-order, or cut-cable work, except where the quote says otherwise or law requires a remedy.
• Downloads and license keys once delivered.

Wrong item, transit damage, or a manufacturing defect can be repaired, replaced, or refunded at our option after diagnosis. See also the 90-day limited hardware warranty in the FAQ and Terms. Safety issues are handled outside the 30-day window.

We process refund and RMA emails within 5 business days of receiving your message at [email protected] (Asia/Shanghai weekdays 09:00–18:00). If no return shipment is required, we initiate the refund in that same period. If we require the goods back, we send RMA instructions in that period and initiate the refund within 5 business days after inspection. Refunds of card charges go to the original payment method; card-network posting is outside our control. Quote jobs paid by invoice are refunded to the account that paid.

This section applies if you are a consumer in the EU, the EEA, or the UK, that is, you buy mainly for purposes outside your trade, business, craft, or profession. It does not apply to business purchases.

Right to withdraw. You may withdraw from a distance purchase without giving a reason within 14 days. The 14 days start on the day you, or a person you name who is not the carrier, receive the goods. If your order arrives in separate deliveries, the period starts when you receive the last item.

How to withdraw. Send us a clear statement that you withdraw. You can email [email protected] with the subject [WITHDRAWAL], or write to ValueOpus LLC, 30 N Gould St, Suite #66129, Sheridan, WY 82801, United States. You may use the model form below, but you do not have to. You do not need an RMA number to withdraw. To meet the deadline, send your statement before the 14 days end. We will email you to confirm that we received it.

Sending the goods back. Send the goods back to us without undue delay, and no later than 14 days after you tell us you withdraw. Email us for the return address; we will send it within 2 business days. If our reply is late, we will not hold you to the 14-day period for the days we took beyond that time. You pay the direct cost of returning the goods. The cost depends on your location and carrier; ask us for a quote before you ship if you want one.

Refund. We refund all payments we received for the goods, including standard delivery charges, without undue delay and within 14 days after we are told of your decision to withdraw. We do not refund extra costs if you chose a delivery option that is more expensive than the standard method we offer. We may hold the refund until we have received the goods or you show proof that you sent them back, whichever comes first. We refund to the payment method you used, at no fee to you. Where possible we start the refund within 5 business days.

Condition of the goods. You may handle and test the goods as you could in a shop, to establish their nature, characteristics, and functioning. You are liable for a loss in value only if it results from handling beyond that. The exclusions in our voluntary 30-day return (for example soldered, programmed, or powered boards) do not remove your statutory right to withdraw.

Where there is no right to withdraw. The right does not apply to goods made to your specifications or clearly personalized, for example custom, NRE, programmed-to-order, or cut-cable work.

Model withdrawal form. Complete and return this form only if you want to withdraw.

To: ValueOpus LLC (Kymopsis), 30 N Gould St, Suite #66129, Sheridan, WY 82801, United States, [email protected]

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*):

Ordered on (*) / received on (*): ______

Order number: ______

Name of consumer(s): ______

Address of consumer(s): ______

Signature of consumer(s) (only if this form is notified on paper): ______

Date: ______

(*) Delete as appropriate.

You can also withdraw online using our withdrawal form.

Signed quotations, samples, and volume orders follow that document. These web terms fill gaps only.