Billing Terms & Conditions
How prices, invoices, and online payments work. Checkout is processed by Stripe. Available methods are those shown on that checkout page.
Currency and prices
Catalog prices are shown in USD unless a page says otherwise. A catalog price is an invitation to treat, not a binding offer, until we accept a quote or a checkout order. We do not collect sales tax at checkout. Import duties and import VAT on catalog orders are included in the price: we ship duties paid (DDP) and pay them through the carrier. Details are in the Shipping Policy. Shipping and other charges are added when they can be calculated; if not shown, they will be on the quote.
Quotes and invoices
A quotation is valid for the period printed on it. If none is printed, ask us to confirm before relying on the price. Payment terms on B2B invoices are as stated there and do not apply to consumer checkout.
Online payments
Catalog checkout is processed by Stripe. The methods you can use for an order are only those displayed on that checkout page. We may turn methods on or off in Stripe without listing them here. If a method is not shown, it is not available for that order. Wallets, pay-over-time, or other methods Stripe displays are offered by those providers; their terms apply in addition to these pages. Kymopsis will not store full card numbers on WordPress. The statement descriptor is intended to read KYMOPSIS.
Do not send payment details by form or email. We will not take card-not-present numbers over email.
Failed, duplicate, or reviewed payments
A failed payment means the order is not accepted. We may hold fulfillment for fraud review and will contact the email on the order.
Refunds and chargebacks
Refunds follow the Return/Refund Policy, including the 30-day unused-catalog RMA window. We process refund and RMA emails within 5 business days of receiving them (Asia/Shanghai weekdays). If no return shipment is required, we initiate the refund in that period. If the goods must come back, we initiate the refund within 5 business days after inspection. Refunds go to the original payment method; bank or network posting time is outside our control. Chargebacks should be discussed with us first at [email protected] so we can supply tracking and RMA evidence.
Records
Keep your quote, invoice, or WooCommerce order email. Those documents control the amount paid and the SKU/version shipped.